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FAQs

Luggage Direct

Do I still have to retrieve my luggage in the cruise terminal after disembarking from the ship?
No, your luggage will be taken directly from your stateroom to your final destination. Due to local custom regulations, you will disembark the ship in the first disembarkation group. You are free of your luggage until you arrive at your final destination.

I am flying to an international destination; can I still participate in the program?
Yes, we are now offering Onboard Airline Check-In for international flights of the participating airlines, with the exception of Delta Airlines. May vary by port.

Is there a fee for this service?
Yes, the fee is $25.00 per passenger plus any applicable airline baggage fees.

The airline charged fees for my luggage on my inbound flight, do I still have to pay extra baggage fees on the return flight?
Yes, you are still responsible for all applicable airline fees.

If my bag is overweight will I be charged?
Please ensure any checked bags do not weight more than 50 lbs. As an exemption for this onboard check in service, no overweight charges apply. Nonetheless, we recommend any checked bags not to exceed the maximum 50 lbs. weight limit.

Will I receive my boarding passes while onboard the ship?
Yes, you will receive your boarding passes and preliminary airline luggage tags to place on your baggage while on the ship. These documents will be delivered to your stateroom the last night of your cruise.

Are you able to reassign my seats?
Unfortunately, we are not able to assign seats. This will need to be done at the airport. Once you’re through security you can go to the airline gate agent to reassign your seat.

My wife and I are not seated next to each other on our flight. Can you please change this?
We apologize, but the seats are assigned by the airlines. Once you’re checked in, your boarding pass reflects what was in the airline system. This will need to be dealt with at the airport. Once you’re through security, proceed to the airline gate agent and ask to have seats reassigned.

Once I get to the airport what do I need to do?
Since you are already checked-in for your flight, you can proceed directly to the security check point. There is no need to wait in line at the ticket counter.

I registered for Luggage Direct and was told I could not participate, is my reservation still confirmed?
You are still confirmed on your flight and everything with your reservation is fine. Unfortunately, on rare occasions, guests are asked by the airline to proceed to the airport for check-in.

Does the check-in service fee include passenger transportation to the airport?
No, the check-in service fee is solely for your luggage and boarding passes. You can purchase an airport transfer onboard the ship or take a taxi waiting outside the terminal.

I don't have any checked luggage; is there still a charge for the service?
Yes, if you would like to receive your boarding pass in your stateroom you will still be charged the $19.95 check-in service fee.

I forgot to add my frequent flyer number can you do that for me?
Unfortunately, we are unable to add frequent flyer numbers to your reservation, but you can still add it upon arrival at the airport. Simply ask an airline agent at your gate and they will be happy to do it for you.

Bags VIP Luggage Delivery:

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What is Bags VIP?

Bags VIP is a service that allows you to skip baggage claim and have your baggage delivered directly to the location of your choice (home, office, hotel, golf course, etc.) within 100 miles of a participating destination airport. Bags VIP is available for any baggage that arrives at one of our more than 250 participating airports and does not have to clear customs. Visit our Airports Serviced page to see a list of participating airports and international pre-clearance departure locations.

Base price of $39.95 includes up to 2 bags plus the first 40 miles of delivery from the arriving airport.

For orders with more than 2 bags, each additional bag is charged $10 per bag up to a maximum of 8 bags per order.

For orders greater than 40 miles of the arriving airport, there is an additional $1 per mile surcharge up to the maximum of 100 miles for delivery.

Please remember airline baggage fees are separate from the baggage delivery charge and are collected by the airlines when you check in for your flight.

Where is Bags VIP available?

Bags VIP is available for any baggage that arrives at one of our more than 250 participating airports and does not have to clear customs. Visit our Airports Serviced page to see a list of participating airports and international pre-clearance locations.

How do I place a Bags VIP delivery order?

To place a Bags VIP delivery order, schedule your delivery at least one hour before your scheduled departure on our website: www.Maketraveleasier.com/holland. You will need to know your airline confirmation code (this is the 6-digit, alpha numeric record locator that can be found on your travel itinerary) as well as the address of the delivery location. If you do not have Internet access or prefer to talk to a reservation agent, you can contact Bags VIP Customer Service by dialing 1-877-847-0045.

Can I schedule a Bags VIP delivery if I’m already at the airport?

Yes, as long as you book your delivery at least one hour before your scheduled flight departure, your destination is a participating airport, your baggage will not need to clear customs, and the delivery address is within 100 miles of the airport, you can participate in the Bags VIP service. Visit our Airports Serviced page to see if your arrival airport is eligible for Bags VIP delivery service. If you are on a delayed flight and would like to book the service, you can contact Bags VIP Customer Service by dialing 1-877-847-0045.

How does Bags VIP work?

1. Book your flight. Bags VIP is available for any baggage on a flight that arrives at one of our more than 250 participating airports and does not have to clear customs. Visit our Airports Serviced page to see a list of participating airports and international pre-clearance departure locations.

2. Use your flight information to complete a Bags VIP delivery order online, at least one hour before your scheduled departure. You will need to know your airline confirmation code (this is the 6-digit, alpha numeric record locator that can be found on your travel itinerary) as well as the address of the delivery location.

You will also provide a description of your bag as well as any special instructions, such as, directions for accessing properties with a gate or security codes, where to leave bags if a signature is not required or business hours/phone number for a delivery to a business address.

3. Payment for the Bags VIP service is taken when you complete your order. This is separate from the airline baggage fees you may need to pay when you check in for your flight.

4. Twenty-four hours before your flight, you will receive an email reminding you that you have signed up for the service.

5. When you check in for your flight, simply check your baggage at the airline ticket counter and pay any applicable airline baggage fees directly to the airline.Please remember you can check-in for your flight onboard you cruise by signing up for Bags Onboard Airline Check-In.

6. Should you need to make any changes to your order (number of bags, baggage different from the description, etc.) please contact Bags VIP Customer Service by dialing 1-877-847-0045 or emailing BagsVIP@MakeTravelEasier.com.

7. When your flight reaches its final destination, bypass baggage claim and proceed to your destination.

8. You will receive an email when your baggage is on its way for delivery. If you required a signature upon delivery for a residential address, a delivery attempt will not be made until you are contacted by phone in order to arrange a delivery acceptance time. Scheduling is not required for deliveries to hotel and business addresses.

9. Your bags will arrive within 4 hours of baggage retrieval (30 minutes from actual flight arrival) for deliveries within 40 miles of the airport, and 6 hours from baggage retrieval for deliveries within 41-100 miles from the airport.

10. You will receive an email when your baggage delivery has been completed.

Please note:

· Residential deliveries for flights arriving after 11:00 p.m. may be completed by noon the following day.

· All baggage delivered to a hotel will be delivered to the bell stand. Please be sure to contact the front desk of the hotel to let them know how to handle the baggage once it is delivered.

· Deliveries with an address located inside a building may require the delivery to be accepted on the ground floor.

· Extreme weather and traffic conditions can impact the amount of time the delivery takes.

· We do not deliver live animals.

How soon after flight arrival will my bags be delivered?

Your bags will arrive within 4 hours of baggage retrieval (30 minutes from actual flight arrival) for deliveries within 40 miles, and 6 hours from baggage retrieval for deliveries within 41-100 miles. You will receive an email when your baggage is picked up from the baggage carousel and when it is on its way for delivery.

If the delivery is to a residential address and you required a signature upon delivery, a delivery attempt will not be made until you are contacted by phone in order to arrange a delivery acceptance time. This may push your delivery outside the standard 4 to 6 hour delivery window.

It is important that the local delivery agent has the directions necessary to access the delivery address if it is located within a gated community.

If you will not be able to or do not wish to receive a call to schedule a delivery acceptance time, would like to waive the signature requirement or need to give specific directions for the delivery to be completed, please call a Bags VIP Customer Service at 1-877-847-0045 so they may assist you and ensure that the delivery is completed as seamlessly as possible.

Scheduling is not required for deliveries to hotel and business addresses.

Please note:

  • · Residential deliveries for flights arriving after 11:00 p.m. will arrive by noon the following day.
  • · All baggage delivered to a hotel will be delivered to the hotel bell stand. Please be sure to contact the front desk of the hotel to let them know how to handle the baggage once it is delivered.
  • · Deliveries with an address located inside a building may require the delivery to be accepted on the ground floor.
  • · Extreme weather and traffic conditions can impact the amount of time the delivery takes.

Why do I still have to pay airline baggage fees when I check my bag if I paid a Bags VIP delivery charge?

The Bags VIP delivery charge covers the cost of your baggage delivery from the airport. Airline baggage fees are charged by airlines to cover the cost of handling your baggage while in the flight process.

What forms of payment does Bags VIP accept?

Bags VIP accepts the following major credit cards:

  • · American Express
  • · MasterCard
  • · VISA
  • · Discover Card


Service is paid for when the order is placed. Please remember that you will still be responsible for any airline baggage fees assessed at flight check-in.

What does the service cost?

Standard pricing for a Bags VIP delivery within 40 miles of the arriving airport:
  • · $29.95 for one bag
  • · $39.95 for two bags
  • · $49.95 for 3 to 8 bags


There is an additional $1 per mile surcharge for each mile in excess of 40 miles from the arriving airport, and a delivery range of up to 100 miles. Please remember that you will still be responsible for any airline baggage fees assessed at flight check-in.

If I'm staying at a hotel, will they bring my bag to my room?

All hotel deliveries will be made to the hotel bell stand. Please be sure to contact the front desk of the hotel to let them know how to handle the baggage once it is delivered.

Is there a surcharge for overweight or oversized baggage?

Bags VIP does not charge extra for overweight or oversized baggage. It is helpful for you to let us know if your baggage is overweight or oversized so that the local delivery agent can complete the delivery efficiently.

How will Bags VIP know which bags to deliver?

When you place your order, we get a detailed description of each bag included in the order. Our local delivery agent will use the description you provided to find your bag. If you make any changes to your order (number of bags, luggage different from the description, etc.) please contact Bags VIP Customer Service by dialing 1-877-847-0045 or emailing BagsVIP@MakeTravelEasier.com so we can ensure that all delivery items are accounted for.

Do I need to prepare my bags for the delivery service?

The only thing you need to do is check your baggage when you check in for your flight. Should you need to make any changes to your order (number of bags, baggage different from the description, etc.) please contact Bags VIP Customer Service by dialing 1-877-847-0045 or emailing BagsVIP@MakeTravelEasier.com.

Can I ship my baggage using Bags VIP?

Bags VIP is for the delivery of baggage checked when you depart for a flight only.

How far in advance do customers need to schedule a delivery?

Bags VIP orders can be placed the day your ticket is purchased, but must be made at least one hour prior to the scheduled flight departure time. You will receive an email with your Bags VIP confirmation number when you place your order, as well as a reminder email 24 hours before your flight. If you need to make any changes to your order (number of bags, baggage different from the description, etc.) you can contact Bags VIP Customer Service by dialing 1-877-847-0045 or emailing BagsVIP@MakeTravelEasier.com.

How do I know if my order has been placed?

You will receive an email with your Bags VIP confirmation number when you place your order, as well as a reminder email 24 hours before your flight. If you need to make any changes to your order (number of bags, baggage different from the description, etc.) you can contact Bags VIP Customer Service by dialing 1-877-847-0045 or emailing BagsVIP@MakeTravelEasier.com.

How many passengers can be placed on one order?

For baggage tracking purposes, only one airline confirmation code can be used per delivery order. If you are traveling with someone under the same airline confirmation code, you can include their baggage in the same Bags VIP order. Each order can include up to 8 bags. If the bags are checked under two different airline confirmation codes, two separate baggage delivery orders are required. Please remember that you will still be responsible for any airline baggage fees assessed at flight check-in.

Can I have more than 8 bags delivered?

If you are checking in with more than 8 bags under the same airline confirmation code, you will need to place a new order per every 8 bags. The standard rates will apply for all additional orders.

Standard pricing for a Bags VIP delivery within 40 miles of the arriving airport:

  • · $29.95 for one bag
  • · $39.95 for two bags
  • · $49.95 for 3 to 8 bags
There is an additional $1 per mile surcharge for each mile in excess of 40 miles from the arriving airport, and a delivery range of up to 100 miles.

Please remember that you will still be responsible for any airline baggage fees assessed at flight check-in.

Can I get a group discount if I have more than 8 bags delivered to the same address?

Standard pricing will apply for any Bags VIP order of up to 8 bags. If you are traveling with more than 8 bags, you will need to place a new order per every 8 bags. The standard rates will apply for all additional orders.

Standard pricing for a Bags VIP delivery within 40 miles of the arriving airport:

  • · $29.95 for one bag
  • · $39.95 for two bags
  • · $49.95 for 3 to 8 bags
There is an additional $1 per mile surcharge for each mile in excess of 40 miles from the arriving airport, and a delivery range of up to 100 miles. Please remember that you will still be responsible for any airline baggage fees assessed at flight check-in.

Bags VIP welcomes partnership with travel professionals and companies. You can contact a group sales representative by calling 407-849-0670 during normal business hours for more information.

Can I have my baggage delivered if my final destination is more than 100 miles from the arrival airport?

We do not offer Bags VIP service for destinations more than 100 miles from the arriving airport.

Can I use Bags VIP if I’m flying on an international flight that arrives at a U.S. airport?

Bags VIP is available for any baggage that does not have to clear customs and arrives at one of our more than 250 participating airports. U.S. Customs and Border Protection (CBP) requires passengers to collect their own baggage to be inspected by CBP. Our delivery agents are not authorized to collect baggage for an international flight that has not been inspected by CBP. Bags VIP is available if you are traveling on an international flight departing from an international pre-clearance location or if you have cleared customs and are flying on a connecting domestic flight that arrives at one of our participating airports. Visit Our Locations page to see a list of participating domestic airports and international pre-clearance locations.

International group packages can be purchased for select cities. This requires a drop off point for baggage that has cleared customs. You can contact a group sales representative by calling 407-849-0670 during normal business hours for more information.

Do you offer baggage delivery for any international flights from the U.S.?

We do not offer baggage delivery for any international airports or in any U.S. territories.

Can I have my pet delivered?

We do not offer Bags VIP service for baggage containing live animals.

What happens if my baggage is lost or damaged?

When your baggage is in the possession of Bags VIP, we accept liability for lost or damaged baggage up to $500 per bag or $1,000 per passenger. This coverage is included in Bags VIP standard service charge. Please refer to our Terms and Conditions section of our website for further details and specifications.

Bags VIP will contact you if your bag has been lost or damaged by an airline. You will then need to file a claim with the airline directly. If your baggage is lost, you will be refunded the Bags VIP service charge.

Are there any items restricted from Bags VIP delivery?

With the exception of live animals, as long as your baggage meets travel guidelines for checked baggage traveling on the major airline carriers and is within 100 miles of the arrival airport, it is eligible for delivery. Detailed restrictions are covered in our Terms and Conditions section of our website.

If I have baggage that is gate checked when I am boarding my flight, can I add that to my Bags VIP order?

If the airline carrier you are flying informs you before departure that your gate checked bag will need to be picked up at baggage claim upon arrival, you may be able to revise your original order by contacting Bags VIP Customer Service at 1-877-847-0045. The order must be revised BEFORE departure to ensure that all bags are accounted for. Bags VIP is not responsible for any gate checked bags that need to be picked up at the gate upon arrival.

What happens to my baggage if my flight is canceled or diverted?

If a flight is canceled and/or diverted, contact Bags VIP Customer Service by dialing 1-877-847-0045 as soon as possible to advise them of the change. Once verified, will either cancel the order without a cancellation fee or relay the revised arrival details to the local delivery agent so the delivery can be completed.

What happens if my baggage is delayed and doesn’t arrive on the originally scheduled flight?

A Bags VIP Customer Service Representative will contact you to inform you of the delay and provide you with the airline contact information to file a claim. We will also refund your Bags VIP service charge. The airline will be responsible for the final delivery of your baggage.

What happens if I take an earlier flight?

If you take an earlier flight, contact Bags VIP Customer Service by dialing 1-877-847-0045 as soon as your flight information changes so they can update your order.

What is the cancellation policy for Bags VIP?

Customers may cancel a Bags VIP order up to 24 hours in advance of the scheduled departure time without penalty. Cancellations made within 24 hours of scheduled departure time are subject to a $15 cancellation fee. If you need to cancel your order, contact Bags VIP Customer Service by dialing 1-877-847-0045.

Am I entitled to a refund if there is a delay in delivery service due to inclement weather?

Delays due to inclement weather or traffic will happen and may require additional time for the delivery to be completed. Please contact Bags VIP Customer Service by dialing 1-877-847-0045 if you have further questions.

If there are unforeseen operational issues and/or weather delays, can I cancel my Bags VIP order and not pay the $15 cancellation penalty?

If you need to cancel your Bags VIP order, contact Bags VIP Customer Service by dialing 1-877-847-0045 to inform them about the cancellation. You may be subject to the $15 cancelation fee.

What do I do if my travel plans change after I’ve placed the reservation?

You may change the order to fit your new plans or you may cancel the reservation. You may cancel a Bags VIP order up to 24 hours in advance of scheduled departure time without penalty. Cancellations made within 24 hours of scheduled departure time are subject to a $15 cancellation fee. If you need to change or cancel your reservation, you can contact Bags VIP Customer Service by dialing 1-877-847-0045.

Can I cancel up to 24 hours in advance even if my travel plans haven’t changed?

Yes, you can cancel your Bags VIP order for any reason up to 24 hours in advance of your flight, even if your travel plans have not changed, without penalty.

If I have a question about my order or need more information about Bags VIP, who do I contact?

To inquire about an order, you can contact Bags VIP Customer Service by dialing 1-877-847-0045 from 6:00 a.m.-2:00 a.m. EST or emailing BagsVIP@MakeTravelEasier.com. For more information about Bags VIP, visit MakeTravelEasier.com.

Does Bags VIP offer group and international sales for travel professionals and companies?

Bags VIP welcomes partnership with travel professionals and companies. You can contact a group sales representative by calling 407-849-0670 during normal business hours for more information.

International group packages can be purchased for select cities. This requires a drop off point for baggage once it has cleared customs. You can contact a group sales representative by calling 407-849-0670 during normal business hours for more information.

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